COVID-19 Information

Week of October 19, 2020

Family and/or Designated Representative Communication

Monthly Resident/Designated Representative Zoom Calls: In an effort to ensure accurate and timely communication about Wartburg’s response to COVID-19, we invite Residents/Designated Representatives to participate in monthly family Zoom calls with Administrative Staff:

Nursing Home – Waltemade/Rehab (From 2:00-2:30)

The next monthly meeting will be on October 8, 2020 at 2:00 PM EDT

Join Zoom Meeting:

Meeting ID: 846 784 5246

Password: 1advyY

One tap mobile:

+16468769923,,8467845246#,,,,,,0#,,415346# US (New York)

+13017158592,,8467845246#,,,,,,0#,,415346# US (Germantown)

Meadowview (From 2:00-2:30)

The next monthly meeting will be on October 29, 2020 at 2:00 PM EDT

Join Zoom Meeting:

Meeting ID: 896 7901 2951

Passcode: 607845

One tap mobile

+16468769923,,82780067333# US (New York)

+13126266799,,82780067333# US (Chicago)

Find your local number:

Please know that information discussed in these Webinars is not resident-specific. We invite you to submit questions in advance to the following:

In addition, for Families/Responsible parties, Wartburg provides COVID-19 daily notification messages regarding positive test results or deaths within the facility, or in the hospital. * Data includes COVID-19 positive cases that were admitted from the hospital to the facility.

Nursing Home Family Information Line is 914-513-5477.

Meadowview Family Information Line is 914-513-5479.


FAMILY COMMUNICATION (Skilled Nursing and Meadowview Assisted Living)
Family communication remains a priority. As always, family members are contacted by staff for any changes in residents’ condition, and they can call the resident’s/patient’s social worker or nurse for updates on their loved ones. We are also promoting phone calls & virtual visits for family members due to the restriction. If you would like to arrange a phone call or virtual visit with a patient/resident in the nursing home, please call your resident’s Therapeutic Recreation leader, or email and a staff member will be in touch to coordinate the virtual visit/call. In Meadowview Assisted Living, please email General messages will also be posted periodically to the Wartburg website.

If families or staff members are in need of spiritual or emotional support, our Director of Spiritual Care, Pastor Kimberli Lile is available to listen to your concerns, ask questions to help you discern what your heart is saying, and pray with you. “Pastor Kim” is an ordained pastor with the Evangelical Lutheran Church in America and a board certified chaplain with the Association of Professional Chaplains. She has worked alongside healthcare professionals for almost twenty years. Pastor Kim’s phone number is 914.513.5162, and email is

Should you have any questions regarding Wartburg’s response to preventing the spread of COVID-19, please contact the Compliance Help-Line at 844.673.8247, Wartburg’s Nursing Home Administrative Team (Greg Poole-Dayan at 914.513.5209 or Bridget Zimmermann at 914.513.5488). Wartburg’s Assisted Living (Meadowview) Administrative Team (John Schuster at 914.513.5252, or Virgie Valentine at 914.513.5268). Families may also contact the New York State Ombudsman program Westchester representative at 914.500.3406 or email You may also submit questions directly to the New York State Department of Health at,, or

New Visitation Policy


In accordance with New York State Department of Health guidelines, Wartburg’s Meadowview and Skilled Nursing Facility are pleased to announce in-person visits.  Visits will be by appointment only. 

We are excited to welcome you back on campus for personal visits with your loved ones in a safe environment.  Please assist us by reviewing the guidelines that will be followed during your visit:

  • All visitors will be screened for signs and symptoms of COVID-19, including temperature checks, and will complete a form for potential contact tracing information prior to visitation.
    • Visitors who exhibit any COVID-19 symptoms or do not pass the screening questions will not be allowed to visit.
  • Face masks are to be worn at all times and will be provided upon entrance to the building.
  • Visitation will be conducted in a well-ventilated space.
  • Only 2 visitors per resident will be allowed at any time.
    • Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.

All visits will be limited to 20 minutes.


In-person visitation hours are Monday through Friday from 10am – 4pm.  Please e-mail or call (914) 513-5257 to schedule your visit. 


In-person visitations are currently suspended for the skilled nursing facility and rehab buildings.

New Visitation Policy effective as of 9/17/2020:

  • Visitors need to bring in a negative COVID-19 test result dated within the past 7 days, and
  • No visitors under the age of 18 (before they could come if accompanied by an adult).

We look forward to seeing you!


Additional Information


To protect the well-being of The Wartburg residents, staff, and visitors, the following Pandemic Emergency Plan (PEP) has been developed and is included in our all-hazards Comprehensive Emergency Management Plan (CEMP).  The purpose of this plan is to describe the facility’s approach to mitigating the effects of, preparing for, responding to, and recovering from pandemic events. A copy of the PEP can be found here.

For any questions regarding the Pandemic Emergency Plan, please contact Bridget Zimmermann, Administrator, at (914) 513-5488.


Governor Andrew M. Cuomo signed Executive Order (EO) 202.30, which requires periodic COVID-19 testing of all personnel in nursing homes and adult care facilities.  This EO includes all employees, contract staff, medical staff, operators and administrators.  Such testing must occur once per week (for all employees), pursuant to a plan developed by Wartburg.  Any personnel who test positive for COVID-19 are not eligible to return to work for at least 14 days, and until they receive a negative test result.  Beginning May 22, the Mount Vernon Neighborhood Health Center, an organization serving as a healthcare home to thousands of residents and families in lower-Westchester County and the Bronx for more than 40 years, will provide on-site, ongoing COVID-19 testing to all Wartburg staff once weekly–every Tuesday–moving forward, as long as the executive order is in effect.


Wartburg has implemented the following safety measures:

  • All staff working in the Skilled Nursing Facility and Meadowview are wearing a facemask if they are within 6 feet of residents/patients;
  • Screening procedures for signs or symptoms of respiratory illness (including a cough, fever, and/or shortness of breath) are in place for all staff working in the Skilled Nursing Facility and Meadowview. Screening includes temperature checks upon arrival;
  • We are following strict infection control and prevention guidelines; and
  • We have increased the frequency of cleaning hard surfaces in residents’ rooms and common areas (such as handrails, elevator buttons, door knobs and phones) with antiviral disinfectant.


Supporting others through VOVID-19 isn’t easy as healthcare workers and first responders are on the front lines of the COVID-19 emergency. The Department Of Health (DOH) set up an Emotional Support Helpline to help with anxiety, stress, depression, trauma, and grief. Call for free and confidential support. 1.844.863.9314, 8 am – 10 pm, 7 days a week.


We are tremendously grateful for the outpouring of support from families and the greater community who have offered supplies and words of encouragement to the Wartburg staff. During this crisis, we need your support more than ever. Please consider making a tax-deductible, emergency gift to help our nonprofit. Donations of:

  • Personal Protective Equipment (masks, gloves, sanitizer, etc.)
  • Words of encouragement for Residents (cards, posters, etc. that can be sent via USPS regular mail)
  • Words of encouragement for staff (that can be sent via email:
  • Monetary donation via


As a reminder, Wartburg closed all Adult Day Services and Outpatient Rehabilitative Services programs. If you have questions about the closures please contact Administration at 914.513.5209.


Residents have been encouraged to stay home, limit visitation and only go out if necessary. Also, no public gatherings are allowed in the buildings as per the Governor’s Executive Order. Common areas are being cleaned twice weekly, emergency maintenance continues 24/7, and a COVID-19 weekly newsletter is delivered to each apartment on Mondays. Food pantry distribution continues and is available for ALL independent living tenants. Also, ALL independent living tenants receive daily wellness checks (telephonically for Lohman Village and via Friedrichs floor ambassadors) including risk assessment of the following areas:

  • Access to food, fluids, adequate supply and refills for needed medications, toiletries, cleaning supplies;
  • Any changes/lack of support system due to social isolation;
  • Mental health disorders & active substance abuse – ongoing telephone emotional support offered to tenants and their families;
  • Special cleaning protocols;
  • A review of delivery services to minimize person-to-person contact;
  • Understanding of social distancing (including elevators, lobby, mail area, entering and exiting the buildings); and
  • Everyone is encouraged to practice general flu-prevention measures including proper hand washing as recommended by the CDC which are the exact same measures that will help prevent the spread of COVID-19.

If you have any questions regarding housing precautions, wellness checks, visitation, or anything related to ongoing operations and resident protective measures please call Janet Palazzolo at 914.513.5126.


All of us should self-monitor for COVID-19 illness – especially those who have had close contact with a person with possible or confirmed COVID-19. Close contact includes those persons who reside or provide care in the same household of the ill person or are an intimate partner of the ill person. Persons who think they have possible or confirmed COVID-19 should isolate themselves until 7 days following onset of illness and 72 hours after being consistently afebrile (without fever) and with resolving respiratory symptoms. Such ill persons should only seek healthcare if they have severe or worsening illness.


We continue to encourage everyone to practice general flu-prevention measures as recommended by the CDC which are the exact same measures that will help prevent the spread of COVID-19:

  • Stay home if you’re feeling sick;
  • Cover your cough or sneeze with a tissue or sleeve; throw the tissue away immediately;
  • Wash your hands regularly;
  • Avoid touching your face;
  • Avoid close contact with people who are sick;
  • Practice social distancing (6-feet); and
  • Get your flu shot, if you haven’t already received it.

We will continue to provide periodic updates as necessary. There has been an overwhelming community appreciation for the courageous care giving staff who are working under unprecedented physically and emotionally challenging circumstances. Our gratitude for their passion, commitment, and continued service is everlasting.

Westchester Senior Voice Article: “Wartburg CEO Discusses Being At The Front Lines

Non-Profit Westchester Article:Wartburg CEO discusses Testing, Oversight, and Moving Forward

Lutheran Services in America Article: Rising to the COVID-19 Challenge

Business Council of Westchester Article: Wartburg Community Memo on COVID-19

Wartburg Service: A Message of Thanks, Healing & Hope, and Steadfast Values – From Wartburg’s Board Chairs 

COVID-19 Resources

The situation is evolving rapidly. Please see the links below for the most up-to-date information.

Proper Hand-Washing Technique

Official Information on (COVID-19)

Conversations with Children about COVID-19

Mental Health Support

Eviction Prevention Services

Hunger Prevention

Access to Technology

The Center for Aging in Place


Financial Resources


Note: Many lenders & service providers are offering relief for those in need of financial support. If you are struggling to make any payments, communicate immediately with your lenders because there may be new solutions that have not been publicized yet.

Non-Profits & Small Businesses

Free Volunteer “No-Contact” Quarantine Delivery Services

  • Invisible Hands
    This service prioritizes NYC’s most at-risk populations but is open to anyone. Fill out an online application & call (732) 639-1579 with questions.
  • Corona Couriers
    Anyone may use this service whether quarantined, elderly, or disabled. Email or call/text (929) 320-0660 to make a request.

Free Community Hotlines